CLOUDIKIDS APP PRIVACY POLICY

Effective Date: September 15, 2026.
Last Updated: September 9, 2026.

This Privacy Policy explains how BTL Diffusion, 14 Chemin des Vaux, 78490 Galluis, France (“BTL”) and Olli Inc., 17301 Hampton Ln, Huntington Beach, California 92649 (“OLLI”) , in connection with the CloudiKids services collects, uses, discloses, retains, and protects personal information when you use the CloudiKids mobile application, CloudiKids devices, websites, artificial intelligence features, content-generation services, and related products and services (collectively, the “Services”).
For the principal processing activities necessary to operate the CloudiKids Services, including the CloudiKids application and the underlying buddyOS platform, BTL and OLLI jointly determine the purposes and means of processing and act as joint controllers of personal information, as further explained below. References in this Privacy Policy to “we,” “us,” or “our” refer to BTL and OLLI, as applicable to the processing described.

The CloudiKids mobile application is intended for use by parents, legal guardians, and other authorized adults only. Children are not permitted to create CloudiKids accounts or independently use the CloudiKids mobile application.

Parents and guardians may use the Services to create and manage child profiles, generate content, manage CloudiKids devices, and otherwise provide information relating to their children.

This Privacy Policy should be read together with our CLOUDIKIDS APP Terms of Service (“Terms of Service”).

1. Who Is Responsible for Your Personal Information

BTL and OLLI are jointly responsible for certain processing of personal information carried out through the CloudiKids application and buddyOS platform.

BTL Diffusion
14 Chemin des Vaux, 78490 Galluis
France
Privacy Email: contact@mycloudikids.com

OLLI Inc.
17301 Hampton Ln, Huntington Beach, California 92649
USA

BTL owns and operates the CloudiKids product and customer offering and determines the product purposes and features for which personal information is processed.

OLLI develops and operates the underlying buddyOS technology platform used to provide CloudiKids functionality, including AI-powered content generation, platform hosting and operation, data processing, content moderation, and related technical infrastructure.

For processing activities for which BTL and OLLI jointly determine the purposes and essential means of processing, they act as joint controllers. They have allocated their respective data-protection responsibilities between them in accordance with applicable law.

BTL serves as the primary contact point for privacy matters relating to the CloudiKids Services, including requests concerning processing carried out jointly by BTL and OLLI. Privacy requests may be submitted to: contact@mycloudikids.com. This does not affect your right, where applicable, to exercise your data-protection rights against either BTL or OLLI.

2. Parent-Only Use of the CloudiKids App

The CloudiKids mobile application is designed for adults.

You must be at least 18 years old, or have otherwise reached the age of legal majority in your jurisdiction, to create and manage a CloudiKids account.

Children may not independently create an account or use the CloudiKids mobile application.

When you create a child profile or provide information relating to a child through the CloudiKids app, that information is provided by you through the Services and may be processed by us as described in this Privacy Policy, as the parent, guardian, or authorized adult, rather than directly by the child.

If you provide information relating to a child, you are responsible for ensuring that you have the authority to provide that information and use the Services on the child’s behalf.

3. Personal Information We Collect

The information we collect depends on the Services and features you choose to use.

3.1 Parent Account Information

When you create or manage a CloudiKids account, we may collect information such as:

  • your name;

  • email address;

  • account credentials;

  • country or region;

  • preferred language;

  • account settings;

  • subscription status;

  • information about CloudiKids devices associated with your account; and

  • other information you provide when setting up or managing your account.

We use this information to create and authenticate your account, provide the Services, manage connected devices and subscriptions, communicate with you, and maintain account security.

3.2 Child Profile Information Provided by Parents

When you create or manage a child profile, you may provide:

  • first name or nickname;

  • pronouns;

  • personality traits and interests;

  • birthday; and

  • age range.

We may use this information to create and manage the child profile, select age-appropriate content, personalize stories and other content, create characters or avatars, and provide other features requested by you.

This information is provided by the parent or guardian through the CloudiKids app. and may be processed through the buddyOS platform operated by OLLI in order to provide the requested CloudiKids features. The CloudiKids mobile application does not ask children to independently provide this information through the mobile application.

We encourage parents to provide only the information reasonably necessary to use the Services.

3.3 Prompts, Inputs, and Content-Creation Information

When you use CloudiKids content-generation features, you may provide information such as:

  • story ideas;

  • prompts;

  • educational topics;

  • character descriptions;

  • interests;

  • preferences;

  • photographs;

  • edits or instructions; and

  • other information that you choose to submit.

We refer to these materials as “Inputs.”

Inputs may contain personal information about you, your child, or another person.

Please avoid including unnecessary sensitive or confidential personal information in an Input.

We may also process stories, educational content, questions and answers, audio content, avatars, images, and other materials generated or processed through the Services (“AI Content”). AI Content may itself contain personal information where it incorporates information contained in an Input or child profile.
The categories above align with the AI features and Inputs identified in the Terms of Service.

3.4 Device and Technical Information

When you connect or use a CloudiKids device or access the Services, we may process technical information reasonably necessary to operate the Services, such as:

  • CloudiKids device serial number or MAC address;

  • firmware or software version;

  • activation or connection status;

  • information necessary for Bluetooth connectivity or direct Wi-Fi connectivity between the mobile device and the CloudiKids device;

  • synchronization or transfer status;

  • diagnostic and error information; and

  • mobile device and application information.

Certain CloudiKids features require Bluetooth, direct Wi-Fi connectivity between the mobile device and the CloudiKids device, internet connectivity on the mobile device,, device permissions, or compatible mobile hardware, as described in the Terms of Service.

Technical information relating to the mobile application, backend systems, or buddyOS platform may be processed by OLLI where necessary to operate, secure, maintain, or troubleshoot the Services.

3.5 Purchases, Subscriptions, and Cloud Coins

When you obtain or use Cloud Coins or purchase a subscription or other paid feature, we may process information such as:

  • subscription plan;

  • subscription status;

  • transaction identifier;

  • purchase date;

  • renewal information;

  • Cloud Coin balance;

  • Cloud Coin transaction history; and

  • purchase or receipt information.

Purchases may be processed by Apple App Store, Google Play, or another payment platform.

Where a third-party payment platform processes payment credentials, its processing is subject to that provider’s terms and privacy policy.

OLLI may also process subscription and transaction information where necessary to operate the subscription infrastructure and administer access to the Services.

3.6 Communications and Customer Support

If you contact CloudiKids for assistance, we may collect:

  • your name and contact information;

  • the contents of your request;

  • account or device information relevant to your request;

  • files or screenshots you provide; and

  • records of our communications with you.

We use this information to provide support, investigate issues, and maintain appropriate support records.

Where your request concerns the CloudiKids application, buddyOS platform, AI functionality, or other functionality operated by OLLI, relevant information may also be processed by OLLI as necessary to investigate and resolve the request.

4. Sources of Personal Information

We may receive personal information:

Directly from you. This includes account information, child profile information, Inputs, photographs, support communications, and settings you provide.

Automatically through the Services. This may include technical, application, device, connectivity, security, and diagnostic information.

Through BTL and OLLI in connection with operation of the Services. Personal information may be processed and shared between BTL and OLLI where necessary to provide, operate, secure, maintain, and support the CloudiKids application and buddyOS platform.

From third-party service providers and platforms. For example, Apple, Google, or another payment provider may provide us with transaction or subscription information needed to confirm your purchase.

For personal data relating to a child, the primary source is normally the parent or guardian who creates and manages the child profile.


Where personal information is not obtained directly from the individual to whom it relates, we provide the information required by applicable data-protection law.

5. How We Use Personal Information

We may use personal information to:

  • create, authenticate, and manage parent accounts;

  • create and manage child profiles at the parent’s direction;

  • provide personalized content and apply age-related content settings and safeguards;

  • generate fictional stories;

  • generate questions and answers;

  • generate avatars;

  • process and respond to Inputs;

  • connect, activate, maintain, and manage CloudiKids devices;

  • transfer or synchronize content with a CloudiKids device;

  • manage subscriptions and Cloud Coins;

  • provide customer support;

  • operate and maintain the Services;

  • troubleshoot technical problems;

  • protect account and device security;

  • detect, prevent, and investigate fraud, misuse, or security threats;

  • operate content-safety and moderation systems;

  • comply with applicable laws and legal obligations;

  • enforce our Terms of Service; and

  • protect the rights and safety of, our users, children, and others.

We do not use personal information relating to children for behaviorally targeted advertising.

6. Artificial Intelligence

CloudiKids uses artificial intelligence to provide features such as fictional stories, educational stories or lessons, questions and answers, songs or other audio content, and avatars.

AI systems may process Inputs and child profile information where necessary to provide a feature requested by the parent, including through the buddyOS platform operated by OLLI.

AI Training

We will not use personal information relating to a child that is processed through the CloudiKids Services to train or develop general-purpose artificial intelligence models, or permit a third party to use such information for its own AI-model training or development, unless the practice is specifically disclosed and all legally required authorizations and consents have first been obtained.

This commitment is also reflected in the Terms of Service.

7. How We Disclose Personal Information

We may disclose personal information only as described in this Privacy Policy or otherwise permitted or required by law.

BTL and OLLI may share personal information with each other where necessary to provide, operate, secure, maintain, and support the Services, in accordance with their respective roles described in Section 1.

7.1 Service Providers

We may use service providers for functions including:

  • cloud hosting;

  • text-to-speech processing;

  • avatar or image generation;

  • content moderation;

  • payment processing;

  • customer support;

  • security; and

  • other technical infrastructure.

These are the categories of third-party services identified in the Terms of Service.

A service provider may process personal information only as appropriate to perform services for us and subject to applicable contractual, confidentiality, security, and data-protection requirements.

7.2 Legal and Safety Disclosures

We may disclose information where reasonably necessary to:

  • comply with law, regulation, court order, subpoena, or lawful government request;

  • investigate suspected fraud or unlawful activity;

  • protect the security or integrity of the Services;

  • enforce our Terms of Service;

  • protect the rights, property, or safety of us, a parent, a child, or another person; or

  • establish, exercise, or defend legal claims.

8. Children’s Information and COPPA

The CloudiKids app is intended for adults, and children are not permitted to create CloudiKids accounts or independently use the mobile application.

Information relating to a child that is entered through the CloudiKids mobile application—including a first name or nickname, pronouns, personality traits and interests, birthday, and age range—is provided through the CloudiKids mobile application by the parent or guardian and may be processed by BTL and OLLI as described in this Privacy Policy.

We do not knowingly request that a child under 13 independently provide personal information through the CloudiKids mobile application.

Where the Children’s Online Privacy Protection Act and COPPA Rule apply, we will provide the notices and obtain the verifiable parental consent required by law before collecting personal information online from a child under 13, except where an applicable legal exception permits otherwise.

9. Parent Control of Child Profile Information

Parents and guardians can use available account controls to review, update, or delete certain information associated with a child profile.

You may also request access to, correction of, or deletion of personal information relating to your child by contacting:

contact@mycloudikids.com Where applicable, you may also request that we stop further collection or use of personal information relating to your child.

We may take reasonable steps to verify your identity and, where appropriate, your authority to act on behalf of the child.

Deleting certain child-profile information may affect personalized functionality or require deletion of the child profile.

Where applicable law provides rights directly to the child as the data subject, those rights will be honored as required by law.

10. Advertising and Commercial Use of Children’s Information

We does not use children’s personal information for behaviorally targeted advertising.

We does not sell children’s personal information for advertising purposes.

These commitments match the Terms of Service.

If we introduces a practice involving disclosure of children’s personal information processed through the Services to third parties for advertising or another non-integral purpose, we will provide any legally required notice and obtain any separate parental consent required before implementing that practice.

11. Cookies, SDKs, and Similar Technologies

We may use cookies, SDKs, local storage, or similar technologies in the parent-facing app or website for purposes such as:

  • authentication;

  • maintaining account sessions;

  • storing settings;

  • security;

  • device functionality;

  • troubleshooting;

  • crash reporting; and

  • measuring the reliability of the Services.

We do not use children’s personal information collected through the Services for behaviorally targeted advertising.

12. Device Permissions

Certain features may require mobile-device permissions.

Depending on the functionality used, these may include:

Bluetooth or Nearby Devices. To discover, connect to, or communicate with a CloudiKids device.

Wi-Fi-related permissions. Where required to establish or manage a direct Wi-Fi connection between the mobile device and the CloudiKids device.

We use permissions only for the purposes disclosed when the permission is requested.

You can control permissions through your mobile device settings. Disabling a required permission may prevent the corresponding feature from functioning.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, security, accounting, dispute-resolution, and regulatory requirements.

Children’s personal information will not be retained longer than reasonably necessary for the purposes for which it was collected. This reflects the retention commitment in the Terms of Service.

Retention periods may differ depending on the type of information, the purpose of processing, the applicable legal requirements, and the nature of the relevant processing activity.

14. Security

We use , in accordance with their respective roles, administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, destruction, or disclosure.

Depending on the nature of the information and our systems, safeguards may include:

  • access controls;

  • authentication measures;

  • encryption;

  • security monitoring;

  • vulnerability management;

  • restricted employee access;

  • vendor security requirements;

  • secure software-development practices; and

  • incident-response procedures.

No method of transmission or electronic storage can guarantee absolute security.

If you believe your CloudiKids account or device has been compromised, contact us at contact@mycloudikids.com.

15. European Data Protection

The CloudiKids mobile application is offered to parents and guardians and is not intended to be an information society service offered directly to children, consistent with the Terms of Service.

A child may nevertheless be a data subject under the GDPR when a parent provides personal data relating to that child.

Legal Bases

Where GDPR applies, we process personal data under one or more appropriate legal bases.

For parent account information, these may include:

Performance of a contract. Where processing is necessary to provide the Services requested by the parent, such as maintaining the account, delivering content, managing devices, Cloud Coins, or subscriptions.

Legitimate interests. Where necessary for purposes such as security, fraud prevention, troubleshooting, service reliability, and protection of legal rights, provided those interests are not overridden by the individual’s rights and freedoms.

Legal obligations. Where processing is necessary to comply with applicable law.

Consent. Where we ask for consent for an optional processing activity.

For personal data relating to a child that is provided by the parent, we will rely on an appropriate legal basis for the particular processing activity. Where legitimate interests are relied upon, we take particular account of the rights and interests of the child. Where consent is legally required, we obtain that consent separately.

Acceptance of the Terms of Service does not constitute blanket consent to all processing.

Where the GDPR requires consent in relation to a child, we will obtain the consent required by applicable law from the person legally authorized to provide it.

European Privacy Rights

Subject to applicable law, a data subject may have the right to:

  • request access to personal data;

  • correct inaccurate personal data;

  • request deletion;

  • request restriction of processing;

  • object to certain processing;

  • receive eligible personal data in a portable format;

  • withdraw consent where processing is based on consent; and

  • lodge a complaint with an applicable supervisory authority.

These rights are subject to the requirements and limitations provided by applicable law.

Where legally authorized, a parent may submit an appropriate request on behalf of a child.

To exercise a privacy right, contact: contact@mycloudikids.com

16. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the applicable law and whether the applicable statutory requirements are met, these rights may include rights to access, correct, delete, or obtain a copy of personal information and rights relating to certain sales, sharing, targeted advertising, sensitive personal information or profiling, as applicable.

Where provided by applicable law, you may also have the right to appeal a decision concerning a privacy request.

We will not discriminate unlawfully against an individual for exercising an applicable privacy right.

Requests may be submitted at:
Privacy Email: contact@mycloudikids.com

17. Account and Child Profile Deletion

You may request deletion of your CloudiKids account through Account Settings, consistent with the Terms of Service.

Parents may also use available profile controls to remove child-profile information.

When an account or child profile is deleted, associated personal information will be deleted or de-identified according to the retention practices described in Section 13 unless we are legally permitted or required to retain particular information.

Deleting the CloudiKids application from your mobile device does not, by itself, necessarily delete your CloudiKids account or personal information stored on our systems.

18. Third-Party Services

Certain third-party services that you independently access, such as Apple App Store or Google Play, may collect and process information under their own privacy policies.

This Privacy Policy does not govern independent processing performed by a third party that is not acting as a service provider on our behalf.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Services, technology, applicable law, or our information practices.

We will update the “Last Updated” date when changes are made.

Where a change materially affects how personal information is collected, used, or disclosed, we will provide notice as required by applicable law.

Where applicable law requires consent for a new or materially different processing activity, we will obtain the required consent rather than treating continued use of the Services as consent.

20. Contact Us

For questions or requests regarding this Privacy Policy or our privacy practices:

BTL Diffusion
14 Chemin des Vaux, 78490 Galluis, France
Privacy Email: contact@mycloudikids.com

OLLI Inc.
17301 Hampton Ln, Huntington Beach, California 92649
USA

BTL serves as the primary contact point for privacy matters relating to the CloudiKids Services, including requests concerning processing carried out jointly by BTL and OLLI. This does not affect your right, where applicable, to exercise your data-protection rights against either BTL or OLLI.

For general support:

Support Email: contact@mycloudikids.com

You may also have the right to lodge a complaint with the data-protection supervisory authority in the country where you live or work.