Payment Terms

CloudiKids offers paid subscriptions, Cloudi Coins, and optional one-time purchases. Prices, payment methods, currencies, taxes, and billing options may vary depending on your region and the app store through which you make your purchase.

Subscriptions

CloudiKids subscriptions may be available with monthly or annual billing. Annual subscriptions are charged as one upfront payment for the full subscription term, while included Cloudi Coins and other monthly benefits are provided each month during the subscription period.

Subscriptions automatically renew for the same billing period unless canceled before the renewal date. The applicable subscription price and billing period will be shown before you confirm your purchase.

Monthly Benefits

Subscription benefits are credited at the beginning of each monthly benefit period.

Unused Subscription Coins expire at the end of each monthly benefit period and do not roll over to the next month. Annual subscribers also receive their included Cloudi Coins monthly rather than receiving the full annual amount upfront.

Cloudi Coins

Cloudi Coins can be used for eligible CloudiKids content and features. The number of coins required will be displayed before you confirm an eligible transaction.

Cloudi Coins are deducted only after the applicable content has been successfully generated or saved. If a transaction fails because of a verified technical error, any coins deducted for that transaction will be restored automatically or promptly.

Cloudi Coins, subscriptions, and promotional benefits have no cash value and cannot be sold, transferred, exchanged, or redeemed for cash, except where required by applicable law.

Booster Packs

You may purchase Booster Packs to add more Cloudi Coins to your account. Booster Packs are one-time purchases and do not automatically renew. They may be purchased with or without an active CloudiKids subscription.

Cloudi Coins purchased through a Booster Pack expire 12 months after the purchase date.

Changing or Canceling Your Subscription

You may cancel your subscription at any time through the CloudiKids app or the applicable app store.

Canceling your subscription stops future renewals. You will continue to have access to your subscription until the end of your current paid billing period.

Plan upgrades may take effect immediately, with any applicable price adjustment handled by the app store. Plan downgrades generally take effect at the next renewal date, subject to the policies of the applicable app store.

Refunds

Purchases are subject to the refund policies of the app store or payment platform through which the purchase was made.

Consumed Cloudi Coins are generally non-refundable, except in cases involving failed transactions, service errors, or where otherwise required by applicable app-store policy.

Payment Failures

If a subscription payment cannot be completed, the applicable app store may provide a payment grace period. If payment remains unsuccessful after that period, access to certain premium content creation features may be suspended until payment is successfully completed.

Prices, Currency, and Taxes

Your final price, billing currency, and applicable taxes are determined by the app store and may vary depending on your region.

CloudiKids may change future subscription prices, plan benefits, or Cloudi Coin costs with advance notice where appropriate. Changes will not reduce benefits already purchased for your current paid subscription term.

For additional information about a purchase, subscription, or payment issue, please contact CloudiKids Customer Support.