CLOUDIKIDS APP Terms of Service

Effective Date: September 15, 2026.
Last Updated: September 9, 2026.

These Terms of Service (“Terms”) govern your access to and use of the CloudiKids mobile application, your CloudiKids account and child profiles, CloudiKids devices when used with the application, artificial intelligence and content-generation features, subscriptions, Cloudi Coins, and related digital services (collectively, the “Services”).

CloudiKids is a product and brand of BTL Diffusion, 14 Chemin des Vaux, 78490 Galluis, France (“BTL”). In these Terms, “we,” “us,” and “our” refer to BTL unless otherwise expressly stated. Certain technical, digital and AI-powered functions of the Services are provided through the BuddyOS platform operated by Olli Inc., 17301 Hampton Ln, Huntington Beach, California 92649 (“OLLI”).

Please read these Terms carefully. By creating a CloudiKids account, purchasing or activating a subscription, connecting a CloudiKids device, or otherwise using the Services, you agree to be bound by these Terms.



Our Privacy Policy explains how personal information is collected, used, disclosed and protected in connection with the Services. Acceptance of these Terms does not constitute consent to any processing of personal information where applicable law requires separate consent.

1. Parent and Guardian Accounts

The CloudiKids app is intended for use by parents, legal guardians, and other adults authorized to act on behalf of a child, as permitted by applicable law (each, an “adult account holder”) only.

You must be at least 18 years old or have otherwise reached the age of legal majority in your jurisdiction, to create a CloudiKids account and agree to these Terms.

Children are not permitted to create CloudiKids accounts or independently use the CloudiKids mobile application.

If you create a child profile, connect a CloudiKids device for a child, or provide information relating to a child, you represent that you are the child’s parent or legal guardian or otherwise have the legal authority to provide that information and use the Services on the child’s behalf.

The adult account holder is responsible for all activity conducted through the account and for appropriately supervising a child’s use of any child-facing CloudiKids device or feature.

2. Child Profiles

CloudiKids allows adult account holders to create and manage profiles for children.

Depending on the features you choose to use, you may provide information relating to your child, such as:

  • First name or nickname;

  • Pronouns;

  • Personality traits and interests;

  • Birthday;

  • Age range.

This information is provided through the CloudiKids app by you as the adult account holder. The CloudiKids mobile app is not designed to request that children independently provide personal information through the app.

You are responsible for ensuring that you have the authority to provide information relating to a child.

Information relating to children will be processed in accordance with our Privacy Policy.

3. Children’s Privacy

CloudiKids is designed with children’s privacy in mind, even though the CloudiKids mobile app is intended to be operated by adult account holders rather than children.

Through the app, information about a child may be processed that is provided by the parent or guardian for purposes such as creating a child profile, selecting age-appropriate content, personalizing stories, creating characters, managing a CloudiKids device, or providing other requested features.

Children are not permitted to create a CloudiKids account or independently submit personal information through the CloudiKids mobile app.

Further information about the processing of personal information relating to children is provided in our Privacy Policy.

4. Parent Control of Child Profile Information

Adult account holders can use available account controls to review, update, or delete certain information associated with a child profile.

You may also request access to, correction of, or deletion of personal information relating to your child by contacting us at contact@mycloudikids.com.

We may take reasonable steps to verify your identity and, where appropriate, your authority to act on behalf of the child before fulfilling a request.

Deletion of certain information may affect personalized functionality or require deletion of the applicable child profile.

Where applicable law provides additional rights to a child or other data subject, we will honor those rights as required by law.

5. European Data Protection

The CloudiKids mobile app is offered to adult account holders and is not intended to be an information society service offered directly to children.

Personal data relating to children may nevertheless be processed when an adult account holder creates or manages a child profile or uses other CloudiKids features on behalf of a child.

We will rely on an appropriate legal basis for each processing activity as described in our Privacy Policy.

Where consent is required for an optional processing activity, we will request consent separately from these Terms from the person legally authorized to provide it.

Acceptance of these Terms does not constitute blanket consent to all processing of personal data.

Subject to applicable law, individuals may have rights relating to their personal data, including rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

Additional information about these rights and how to exercise them is provided in our Privacy Policy.

6. Artificial Intelligence Features

CloudiKids uses artificial intelligence to provide features that may include generating:

  • fictional stories;

  • educational stories or lessons;

  • questions and answers;

  • songs or other audio content;

  • avatars;

Collectively, these materials are referred to as “AI Content.”

Artificial intelligence systems are probabilistic. AI Content may occasionally be inaccurate, incomplete, repetitive, unexpected, or inappropriate despite our safeguards.



Before AI Content is transferred to a CloudiKids device or otherwise made available to a child, the adult account holder must review and approve it. The adult account holder is responsible for determining whether the AI Content is appropriate for the particular child. AI Content should not be relied upon as an authoritative source where accuracy or safety is important.

7. Child Safety and Content Safeguards

CloudiKids is designed to provide experiences appropriate for children.

The Services may usemay use automated moderation, safety classifiers, prompt filtering, age-related content controls, restricted-topic lists, human review where appropriate, or other safeguards.

These safeguardsmay block, reject, modify, or safely rewrite requests that may involve:

  • sexual or adult content;

  • graphic violence;

  • self-harm;

  • dangerous activities;

  • illegal conduct;

  • hate, harassment, or abuse;

  • exploitation of children;

  • disclosure of sensitive personal information;

  • infringement of intellectual property;

  • attempts to circumvent safety systems; or

  • other content reasonably determine to be inappropriate for the Services.

No automated safety system is perfect. CloudiKids does not guarantee that all generated content will always be appropriate for every child.

Adult account holdersremain responsible for determining whether particular content is appropriate for any child on whose behalf they use the Services and for reviewing AI Content before making it available to a child, as described in Article 6.

Content that appears unsafe or inappropriate may be reported through contact@mycloudikids.com.

8. AI Training and User Data

CloudiKids will not use CloudiKids user data, including personal information relating to children, prompts, or generated content, to train or develop general-purpose artificial intelligence models, or permit an independent third party to use such information for its own AI-model training or development.

9. Advertising and Commercial Use of Children’s Data

CloudiKids does not use children’s personal information for behaviorally targeted advertising.

CloudiKids does not sell children’s personal information for advertising purposes.

If CloudiKids introduces a practice that involves disclosure of personal information relating to children to third parties for advertising or another non-integral purpose, we will provide any notices and obtain any separate consent or authorization required by applicable law before implementing that practice.

10. Data Minimization and Retention

CloudiKids collects and processes only information reasonably necessary to provide and maintain the Services and for other purposes described in our Privacy Policy.

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, security, accounting, dispute-resolution, and regulatory requirements.

Children’s personal information will not be retained longer than reasonably necessary for the purposes for which it was collected.

Additional information regarding retention periods or the criteria used to determine those periods is provided in our Privacy Policy.

11. Your Inputs

Adult account holders may provide prompts, story ideas, profile information, character descriptions, interests, preferences, photographs, or other information through the Services (“Inputs”).

You retain any rights you may have in your Inputs.

You grant BTL and OLLI, and their respective service providers acting on their behalf, a limited, non-exclusive, worldwide license to host, reproduce, process, transmit, and otherwise use Inputs only as reasonably necessary to operate, secure, maintain, personalize, and provide the Services, subject to our Privacy Policy and applicable law.

This license does not authorize BTL, OLLI, or their respective service providers to use children’s personal information for behavioral advertising, AI-model training or improvement, or any other purpose contrary to these Terms, including Articles 8 and 9..

You represent that you have the rights and permissions necessary to submit the Inputs you provide.

12. Copyright, Trademarks, and Third-Party Content

You may not knowingly use the Services to infringe another person’s copyright, trademark, privacy right, publicity right, or other intellectual-property right.

The Services may may restrict or reject prompts involving copyrighted characters, brands, celebrities, trademarked properties, or other protected material where reasonably necessary to protect intellectual-property rights, comply with applicable law, or enforce these Terms. .

Generation of an image, story, or other output does not grant you ownership of any intellectual-property rights belonging to another person.

Content may be removed or restricted in response to valid intellectual-property complaints or where required by law.

13. CloudiKids Devices

Some Services require a compatible CloudiKids device.

You are responsible for using the device in accordance with applicable instructions, safety information, and documentation.

Connecting, removing, resetting, updating, or transferring content to a device may affect locally stored settings or content.

Certain features may require Bluetooth, direct Wi-Fi connectivity between the mobile device and the CloudiKids device or internet connectivity on the mobile device, device permissions, compatible mobile hardware, or other technologies.

The CloudiKids app requires a compatible smartphone or tablet. Current minimum operating-system requirements are available on the CloudiKids website at mycloudikids.com.

Software or firmware updates may be provided to improve functionality, security, compatibility, safety, or reliability. Certain updates may be required for continued use of some Services.

14. Account and Device Security

You are responsible for maintaining the confidentiality of your account credentials.

You must not allow an unauthorized person to access or manage your CloudiKids account.

If you believe that your account credentials or a connected device have been compromised, you should notify us promptly at contact@mycloudikids.com.

You are responsible for managing the child profiles and devices connected to your account.

15. Cloud Coins

CloudiKids may offer virtual credits known as “Cloud Coins.”

Cloud Coins may be received through subscriptions, promotional offers, purchases, welcome benefits, or other methods disclosed within the Services.

Unless otherwise required by applicable law:

  • Cloud Coins have no cash value;

  • Cloud Coins are not legal tender;

  • Cloud Coins may be used only for eligible CloudiKids content or features;

  • Cloud Coins may not be transferred between unrelated accounts; and

  • Cloud Coins cannot be redeemed for cash.

Different types of Cloud Coins may be subject to different usage, expiration, or refund rules.
Any applicable expiration period and other material conditions will be disclosed at or before acquisition or purchase..

CloudiKids may change the number of Cloud Coins required for future transactions. Such changes will not retroactively change a completed transaction.

Nothing in this section limits rights that cannot be waived under applicable consumer law.

16. Purchases and Subscriptions

CloudiKids may offer free services, subscriptions, one-time purchases, or other paid features.

Before you complete a purchase, we will display applicable pricing, billing frequency, and material purchase or subscription conditions.

Subscriptions may be offered on a monthly or annual basis. Annual subscriptions are charged upfront for the applicable subscription term, unless otherwise disclosed before purchase.

If you purchase an automatically renewing subscription, your subscription will renew at the disclosed billing interval until cancelled.

Depending on where you purchased the subscription, cancellation may need to be completed through:

  • Apple App Store;

  • Google Play;

  • another payment platform identified at the time of purchase.

Cancellation generally stops future renewal and you will normally continue to have access until the end of the current paid subscription period. Cancellation does not automatically provide a refund for a billing period already begun, except where required by law or applicable marketplace rules.

Deleting your CloudiKids account may not automatically cancel a subscription purchased through Apple App Store, Google Play, or another payment platform.

Purchases processed through Apple, Google, or another third-party marketplace may also be subject to that provider’s terms, billing requirements, and refund procedures.

The additional Payment Terms set out in Appendix A form part of these Terms.

17. EU/EEA Consumer Rights

If you are a consumer residing in the European Union or European Economic Area, nothing in these Terms limits or excludes mandatory consumer rights available to you under applicable EU , EEA or national law.

Where applicable, you may have statutory rights concerning digital services or digital content, conformity, remedies, termination, withdrawal, or refunds.

Any limitation of liability, governing-law provision, dispute-resolution provision, or other restriction contained in these Terms applies only to the extent permitted by applicable law.

18. Acceptable Use

You may not use or attempt to use the Services to:

  • violate applicable law;

  • harm, exploit, or endanger a child or another person;

  • create or distribute unlawful material;

  • compromise or bypass security protections;

  • bypass parental controls or content-safety systems;

  • interfere with the Services or related systems or infrastructure;

  • introduce malware or malicious code;

  • access another person’s account without authorization;

  • systematically scrape or extract content or data;

  • reverse engineer the Services except to the extent expressly permitted by applicable law;

  • infringe another person’s intellectual-property or privacy rights; or

  • use the Services in a manner that materially interferes with other users or the operation of the Services.

We may take reasonable measures to detect, prevent, and investigate suspected misuse.

19. Service Availability and Changes

We may periodically add, modify, improve, replace, or discontinue features for valid reasons, including to improve functionality, security, compatibility or performance, comply with legal or regulatory requirements, or respond to changes in technology or third-party services. Any such changes will be made subject to applicable law. Where required by applicable law, we will provide notice of material changes and any applicable right to terminate.

The Services may occasionally be unavailable because of maintenance, technical problems, security incidents, infrastructure failures, legal requirements, or circumstances outside our reasonable control.

20. Suspension and Termination

You may stop using the Services at any time.

You may request account deletion through Account Settings.

We may restrict, suspend, or terminate access where reasonably necessary because of:

  • a serious or repeated violation of these Terms;

  • fraud or unauthorized activity;

  • a security threat;

  • unlawful activity;

  • conduct presenting a risk to children or other users;

  • legal or regulatory requirements; or

  • discontinuation of relevant Services, subject to applicable law.

Where appropriate and required by applicable law, we will provide reasonable notice before termination.

Termination does not eliminate rights or obligations that by their nature survive termination.

Personal information following account termination will be handled in accordance with our Privacy Policy, retention requirements, and applicable law.

21. Third-Party Services and Service Providers

Certain functions of the Services are provided through OLLI, as described in these Terms. BTL and OLLI may also rely on other service providers for functions such as:

  • cloud hosting;

  • text-to-speech processing;

  • avatar or image generation;

  • content moderation;

  • payment processing;

  • customer support;

  • security; and

  • other technical infrastructure.

Where a provider processes personal information in connection with the Services, appropriate contractual and data-protection safeguards will apply consistent with its role and applicable law.

Certain third-party services that you independently access may be governed by their own terms and privacy policies.

22. Educational and Informational Content

The Services may provide AI-generated educational explanations, stories, questions, facts, or similar materials.

AI-generated information may contain errors or outdated information.

The Services does not provide medical, psychological, legal, financial, emergency, or other professional advice.

Adult account holders should independently verify information where accuracy is important and should seek an appropriate professional where professional advice is required.

23. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available.”

We do not warrant that the Services will always be uninterrupted, error-free, secure, or available.

We do not guarantee that AI Content will always be accurate, complete, unique, suitable, age-appropriate, or free from errors.

Nothing in these Terms excludes or limits warranties or consumer rights that cannot legally be excluded or limited.

24. Contact Us

For questions about these Terms:

BTL Diffusion
14 Chemin des Vaux, 78490 Galluis, France
Email: contact@mycloudikids.com

Appendix A – Payment Terms

CloudiKids offers paid subscriptions, Cloudi Coins, and optional one-time purchases. Prices, payment methods, currencies, taxes, and billing options may vary depending on your region and the app store through which you make your purchase.

Subscriptions

CloudiKids subscriptions may be available with monthly or annual billing. Annual subscriptions are charged as one upfront payment for the full subscription term, while included Cloudi Coins and other monthly benefits are provided each month during the subscription period.

Subscriptions automatically renew at the applicable billing interval unless canceled before the renewal date. The applicable subscription price and billing period will be shown before you confirm your purchase.

Monthly Benefits

Subscription benefits are credited at the beginning of each monthly benefit period.

Unused Subscription Coins expire at the end of each monthly benefit period and do not roll over to the next month. Annual subscribers also receive their included Cloudi Coins monthly rather than receiving the full annual amount upfront, subject to applicable law.

Cloudi Coins

Cloudi Coins can be used for eligible CloudiKids content and features. The number of coins required will be displayed before you confirm an eligible transaction.

Cloudi Coins are deducted only after the applicable content has been successfully generated or saved. If a transaction fails because of a verified technical error, any coins deducted for that transaction will be restored automatically or promptly.

Cloudi Coins, and promotional benefits have no cash value and cannot be sold, transferred, exchanged, or redeemed for cash, except where required by applicable law.

Subscriptions are personal to the purchasing account and may not be sold, assigned, or transferred to another person or account, except where expressly permitted by the applicable app store or payment platform or required by applicable law.

Booster Packs

You may purchase Booster Packs to add more Cloudi Coins to your account. Booster Packs are one-time purchases and do not automatically renew. They may be purchased with or without an active CloudiKids subscription.

Cloudi Coins purchased through a Booster Pack expire 12 months after the purchase date where permitted by applicable law. Any different applicable expiration period, or the absence of an expiration period, will be disclosed before purchase.

Changing or Canceling Your Subscription

You may cancel your subscription at any time through the CloudiKids app or the applicable app store.

Canceling your subscription stops future renewals. You will continue to have access to your subscription until the end of your current paid billing period.

Plan upgrades may take effect immediately, with any applicable price adjustment handled by the app store. Plan downgrades generally take effect at the next renewal date, subject to the policies of the applicable app store.

Refunds

Purchases are subject to the refund policies of the app store or payment platform through which the purchase was made.

Consumed Cloudi Coins are generally non-refundable, except in cases involving failed transactions, service errors, or where otherwise required by applicable app-store app-store or payment-platform policy or applicable law.

Payment Failures

If a subscription payment cannot be completed, the applicable app store may provide a payment grace period. If payment remains unsuccessful after that period, access to certain premium content creation features may be suspended until payment is successfully completed.

Prices, Currency, and Taxes

Your final price, billing currency, and applicable taxes are determined by the app store and may vary depending on your region.

CloudiKids may change future subscription prices, plan benefits, or Cloudi Coin costs with advance notice as required by applicable law or the applicable app store’s rules. Changes will not reduce benefits already purchased for your current paid subscription term.

For additional information about a purchase, subscription, or payment issue, please contact CloudiKids Customer Support at contact@mycloudikids.com.